Returns & Refunds

We take great care growing, harvesting, drying and packing our products here at Aweside Farm. We want you to love what arrives through your letterbox, but if something isn't quite right, we're here to help.

As we sell edible flowers, herbs and culinary powders, food safety is especially important to us. This means there are some restrictions on returns, particularly where products have been opened.

Changing your mind

If you've changed your mind about an order of dried edible flowers, herbs or culinary powders, you have the right to cancel your purchase within 14 days of receiving your order.

To arrange a return, please email orders@awesidefarm.co.uk with your order number.

Once you've notified us of your cancellation, you have a further 14 days to return the products at your own cost.

As our products are food, we ask that you handle them carefully and keep them unopened wherever possible as they cannot be reused for safety reasons.

Where products are supplied with a protective hygiene seal and are unsuitable for return for health protection or hygiene reasons once unsealed, the statutory right to cancel does not apply after that seal has been broken.

For other eligible returns, we may make a deduction from the refund where handling has reduced the product's value beyond what is necessary to establish its nature, characteristics and functioning, as permitted by law.

This does not affect your statutory rights if a product is faulty, damaged or not as described.

Fresh edible flowers

Fresh edible flowers are highly perishable and are harvested to order.

Because they deteriorate rapidly, fresh edible flowers are exempt from the usual 14-day change-of-mind cancellation right.

If there's a problem with the quality or condition of your fresh flowers when you receive them, please contact us as soon as possible so we can help.

Damaged, incorrect or faulty orders

If your order arrives damaged, you've received the wrong product, or something isn't as it should be, please email orders@awesidefarm.co.uk.

Where possible, please include:

• Your order number
• A brief description of the issue
• Photographs of the product and packaging, if relevant

We'll review the problem and arrange an appropriate resolution, such as a replacement or refund, in accordance with your statutory rights.

You don't need to return an unsafe or contaminated food product unless we've agreed appropriate arrangements with you.

Returning an order

Please contact us before posting a return so we can provide the correct return instructions.

For eligible change-of-mind returns, customers are responsible for the direct cost of return postage.

Please package returned items securely to prevent damage during transit.

Refunds

Once we've received your return, or you've provided evidence of sending it where applicable, we'll process your refund within 14 days, in accordance with your statutory rights.

Refunds will be made to your original payment method unless otherwise agreed.

For a valid cancellation of an entire order, we'll also refund the original standard delivery charge, where applicable. If you selected a more expensive delivery service, we're only required to refund up to the cost of our least expensive standard delivery option.

Return postage for change-of-mind returns is the customer's responsibility.

Where goods are faulty or not as described, we'll cover reasonable return costs where a return is necessary.

For more information on delivery, please visit our Shipping Policy page.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Contact us

If you have any questions about returns, refunds or a problem with your order, please get in touch.

Email: orders@awesidefarm.co.uk

Aweside Farm
The Street, Arlington
East Sussex, BN26 6RY